on a vm landline or ring 0345 454 1111 and admin may not pick this up until Monday and the longer you wait the qs man install dates will get booked up. Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. 195. A couple of past ex. Hello. Most QuickStart. Thanks, Scott. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. I'm sorry to hear you're having these. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. No Virgin Media Wall Socket on 13-04-2022 14:47. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. can take a look. 0 Kudos. Hi there. There are 10 types of people: those. Very. com email address to different Virgin account. I recently moved to new house, i get my router today but there is no virgin box in home, just there is a virgin cable but wothout any socket connected to that Can i buy a wall socket? Or i should wait for technicin. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. Options. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Then push the connector VM have provided over the screw thread. QuickStart, set up and connections. The installation should take around an hour. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Call them up and mention it to them otherwise they more than likely won’t say anything about it. We would like to show you a description here but the site won’t allow us. Explain what needs to be done and book an engineer visit. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. The cable could be hidden within, or behind, furniture. If you need a new landline, you’ll have to pay to get one installed, which usually costs £140. D01 C9W8. Virgin Media; My Virgin Media; Shop;. - 5372385. Residential Installation Virgin Media. Call the Pre-installation and delivery team on. But I have no Virgin Media Wall socket in my house. Switched On Families. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Thanks! Regards, Bilal Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. The current range of cables supplied by VM are push-fit as opposed to screw thread but they still connect to the same wall points. But I don't have a splitter or any 'Virgin media socket'. Options. Reply. But, there was no wall socket, so after a week they sent an engineer. Mobile Your Account. Forum; Apps. SpeedQuickStart, set up and connections. Manage Your Account. The LAN and. ReplyGig1 upgrade self install, unsure about current questionable coax. . Account - Cable. Account - Mobile. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. I have signed up as a new user for Virgin Fibre. I have received my quick start-up kit. Some properties do not have a wall socket, only a cable. Account - Cable. I don't work for Virgin Media. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. Security matters. Can I just ask if you have been able to get in touch with the team since your post? If not, please let me know and I wil. Stay safe online. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. £8p/m extra or included with Gig1 or Volt. Hi, I have the same issue. Manage Your Account. Everything you need is posted to you. Hopefully you won't need anything further from us on this matter, but do. If digging / drilling / new external & internal cables are required the. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Wall Socket. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. When you see. QuickStart, set up and connections. Would I be able. Just moved in to new (rental) flat. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. I am going to cancel. Cihank617. Connection To socket and hub firm. Thanks for the reply. You can also check for a loose cable as not all properties have a socket. Can you check outside and look for the external wall box? It's a 6" brown or grey square-ish box, usually on wall Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Hi, I have the self install kit arriving, however I have seen there is no Virgin wall socket when I watched the self install guide. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. The first thing is to start making alternative arrangements for your internet connectivity. Ordering And Installation Of Broadband Thinkbroadband. Both your fibre cable and Wi-Fi router will be plugged into this. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. Try the automated service status number 0800 561 0061 to check for any faults in your area. Everything you need is posted to you. . Call the Pre-installation and delivery team on 0800 052 1734. . If I. £30 an appointment – If you can get QuickStart but choose not to. We had sky and when i went to set up my install pack, I noticed they took out the connector and used the virgin casing to put there dish and TV wire through. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I'm a Very Insightful Person, I'm here to share knowledge. Networking and WiFi. Because when I talk with virgin before I buy the servic. I was told when purchasing the broadband package that fibre was available here. . Hello sophieboulter1. 1. Ordered VM broadband and was recommended by the website to select the self quick install option. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through the wall and plug the router into the wardrobe. Installation: Wall socket issue. Up to speed. Networking and WiFi. I wanted. Browse Virgin Media Virgin Media Community. SpeedQuickStart, set up and connections. Networking and WiFi. The threaded fitting on the back of a VM Hub is a F-Socket and the RG6 coax cables have a F-Plug. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Im trying to work out what connector is on the coax used to connect the hub 5 to the virgin media wall outlet. Placed an order and the lady said we were eligible for quick start self installation. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. Security matters. Turn on your TV and get connected. The room its wired too is exactly where I want it to be. 2. We would like to show you a description here but the site won’t allow us. You may need to use the. Networking and WiFi. . cable from wall. 01-02-2023 10:59 - edited 01-02-2023 11:00. Obi202 To Phone Extension Uk Voip Forums. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you can find the brown/grey box outside, and trace where the VM cable goes to, it would help. I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. I need to plug my hub into the wall socket. My Virgin Media App. There is no other wall socket or anywhere for the round wire to go. It seems that I need an electrian to install a wall socket. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. on 01-02-2023 14:26. Occasionally only a very short stub of wire is left behind often hidden within. There is no fibre socket in this house. Turn on and get connected. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. on 31-12-2021 10:47. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. No Virgin Media wall socket in my apartment in QuickStart, set up and connections 7 hours ago;New to the UK and just moved into our first home here. The cable could be hidden within, or behind, furniture. Browse Virgin Media Virgin Media Community. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I chose the option as the property was eligible and I’d like our internet connection up and running as soon as possible. The cables from the external box lead to a Bt open reach socket and a blank socket. 0800 052 1734-----We would like to show you a description here but the site won’t allow us. Entertain me; Broadband Deals. Please help. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. My Virgin Media App. Virgin Media; My Virgin Media;. Some new sockets may look like one of the below. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. On the day of activation, connect your new router to the master phone socket. 05-12-2022 17:10 - edited 05-12-2022 17:10. But I have no Virgin Media Wall socket in my room. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Tudor. I want to book a new appointment and have the technician install a wall socket, or connect the isolator cable to the openreach MK3 box directly. Networking and WiFi. Ordered VM broadband and was recommended by the website to select the self quick install option. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. On our system, we would have had it listed as serviceable which normally does mean QuickStart's can be done. Home Phone. Mark as New; Bookmark this message. However, checking the property’s inventory, I noticed that there is an Openreach phon. In response to Travis_M. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. 3 weeks ago. Adduxi. However, I do not have any of the specified wall sockets available. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Networking and WiFi. QuickStart, set up and connectionsHello VLNeedham. This so calle. Phone. Security matters. (I wish they had offered me that instead of the self install in the first place to be honest,. Networking and WiFi. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Technician: No extra cost – If QuickStart’s unavailable. Would it be possible to arrange getting one sent out. screw the master socket back to the wall. into the Virgin Media socket on your wall. You will need to use VM supplied coax cables from the. Currently on hold to virgin but don't seem to be getting much joy. The box and cables may have been removed by the previous occupiers. both appear. 0 Kudos. We only have a standard ethernet cable in the wall - no sign of a socket for the round isolator cable that is mentioned in the setup guide. The brown box is still fine, cleaned it and put the front back on with a zip tie. . I can’t push - 5368162. Hi, I've just received my broadband self install parcel but it's missing the power supply for the wall socket. Thanks If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Hi. Forum; Apps. Ordered VM broadband and was recommended by the website to select the self quick install option. Account - Cable. Stay safe online. Chatter and natter. Don't bother using the one included in the kit, just screw the cable you have directly to the HUB. First picture is telephone socket which is now not used. However, I do not have any of the specified wall sockets available. Sometimes there is no wall box, just a trailing cable. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. I’ve ordered a broadband only package and it said I was applicable for a self install kit. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. See where this Helpful. 194. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Turn on and start the Box. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Hi all, there is no wire coming out of the wall socket to connect to. Account - Mobile. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Broken box outside of house in Networking and WiFi Wednesday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections Tuesday New Install Assistance. Getting Connected with Virgin Media is easy when you have a wall socket. This seems to be the only way that i can speak to someone about the issue. Stay safe online. pdf (virginmedia. Wall socket cable does not fit in QuickStart, set up and connections a week ago; Top. Look for an omnibox on the outside of your property and try and trace the cable. New to the UK and just moved into our first home here. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. Thing is, I've been to the house, Virgin haven't, and I am 99. Hello, I'm trying to set up my Virgin Media broadband. Solved No Virgin Media Wall Socket At Installation Community 4832746. Account - Cable. When I was going to self-install it, I didn't find any wall socket. Browse Virgin Media Virgin Media Community. QuickStart, set up and connections. I tried both the wires, it didn’t set up the WiFi. Follow the instructions on screen to finish your setup. how can I go about changing our self install to having someone come and install it for us? on 03-08-2020 18:05. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. These are usually provisioned from an equipment cupboard outside the flats. Installing and configuring your kitYou need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. on 15-02-2022 10:03. My Virgin Media App. jpeg1. Switched On Families. I am then unable to sign in to my account as I do not have my account information. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). The cable could be hidden within, or behind, furniture. The engineer looked around, there's no cable as well undeground. Up to 3 WiFi Pods if needed. Connect the Hub’s power cable with the blue tab. Virgin let me select the self set up kit. . . No wall box engerner needed on 22-09-2022 18:24 Hello I have had the self install kit for over a week no when I put my post code in it said I could use self install kit but when it arrived I found out I have no wall socket I have not been able to log in to my vm account at all I have been trying to contact virgin for a week with no luck at. The wall socket has a thick plug bit. As its likely you are in a flat, the media outlet plate is most likely what was used by the previous user (via the SAT1 socket). I just have a short coaxial cable on my wall, and it has a male end. Follow these simple installation steps for your Virgin Media home phone set up. . Reply. Networking and WiFi. . Options. 0 Kudos. You should see a cable going through the wall and if you trace this inside, you should get the cable. Had arranged self-install as per suggestion from VM. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Agree with @nodrogd but with the very limited hight of the socket, something like this LAP 1-Gang Coaxial TV Socket White - Screwfix would suffice. on 06-03-2023 09:36. . Plug the cables into the Hub. Plug into the wall socket. It is surface clipped usually. Hi PicklesPower, Welcome to the Community and thank you for posting. The internal wall boxes are mostly oblong. I have had a look into your service and I can see you were able to recently. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Available with M50 broadband or faster. What to expect with broadband. Hello, I received the virgin media self installation kit yesterday, I got because it was supposed to be faster than having a engineer coming over which would take weeks, and also because I was told that my new flat had virgin media in the past, turns out that it's not that easy because the cable doesn't fit on the wall socket so at this point I. The wall box may be branded with the logos of an old cable TV company (not VM). But I have no Virgin Media Wall socket in my house. Called VM, apparently I was eligible for quick installation, so they sent me a kit that arrived in a few days. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Options. Perfect for when you can’t all decide on what to watch. Home Phone. Hi . Networking and WiFi. I just got Virgin Media kit and read all information carefully and checked - 5200805. Phone. on 27-10-2022 09:24. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoHi all. Don’t plug the power cable into a plug socket yet. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Re: No wall socket. Manage Your Account. 4 weeks ago. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWish I did spend the bit extra now, the router is already on the way annoyingly. Virgin Media;. My Virgin Media App. Have you ordered a QuickStart or maned install. For into also image of the. But I have no Virgin Media Wall socket in my house. It arrived yesterday and I’m assuming I’m being charged as of yesterday but frustratingly there is no VM wall box. However, I am unable to find any Virgin Media wall socket. The Gamer Lounge. . Virgin Media;. But I have no Virgin Media Wall socket in my house. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Stay safe online. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. If you in a property that's recently been added to Virgin. Account - Mobile. Try the automated service status number 0800 561 0061 to check for any faults in your area. In both cases, these connections are clearly. Account - Mobile. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Ashleigh_C. in Networking and WiFi Sunday; No Virgin Media Wall socket . Hi , Thank you for your post and welcome to our community forums. Stay safe online. New to the UK and just moved into our first home here. Account - Mobile. SpeedI got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). The wall box may be branded with the logos of an old cable TV company (not VM). I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. com) that outlines the steps for Quickstart installation, including pictures of the sockets needed! We are open over the weekend for you to call by phone!Quick start install, existing wall socket not used for few years, hub 3. Dave. you do have if you think any look possible as a VM connection and forum members can advise. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. Virgin Media; My Virgin Media; Shop; Help;. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The coax cable from the study can be used for the other 360 box in the kitchen. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Could an engineer be arranged to install please as my account is due to go live today. 0 Kudos. connector cable from the wall socket, as we’ll be re-using that later. I'm a Very Insightful Person, I'm here to share knowledge, I don't. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Everything you need is posted to you. The wall socket has a thick plug bit. Outside work before installation in QuickStart, set up and connections yesterday; Book engineer for installation in QuickStart, set up and connections yesterday; Fitting a new Virgin media wall socket in QuickStart, set up and connections yesterday; No wall socket ? in QuickStart, set up and connections Tuesday; Engineer visit in. However, we couldn’t locate the wall socket in our place. VM will usually only supply a Quickstart to a property that had VM previously. Hi, I used to have Virgin Media Broadband couple of years ago but have now rejoined and I have 1 of those self installs but struggling with the wall socket. We would like to show you a description here but the site won’t allow us. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. The OUT terminal from the Technetix isolator has a terminator cap on it. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in?. Self install on 13-06-2022 17:14. I’ve tried calling but the people I’m connected to keep hanging up. Joining in. Account - Mobile. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Plug into the wall socket. Sign in . We have a virgin media wall socket with an - 4353656 - 2. . Quickstart is the quickest and easiest way to setup our services. Im trying to work out what connector is on the coax used to connect the hub 5 to the virgin media wall outlet. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. Explain what needs to be done and book an engineer visit. Broadband wifi self install wall socket. Being connected to the internet is one of the most important modern essentials in 20. 2 as the wire is already in. QuickStart, set up and connections. Posted in QuickStart, set up and connections. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Tudor. Have you downloaded and used our Connect App yet? It'. 388. . . Virgin Phone Switchover. Change to a manned installation. .